Incident Response Coordination
Named analyst, containment through remediation — every incident
What it does
When an incident fires in AlertMonitor, your named analyst takes point on coordinating the response: verifying the alert, determining scope, executing or recommending containment steps, directing forensic collection, and tracking through to full remediation. This happens on every significant incident, not just critical ones. You don't get a ticket — you get a partner who owns the outcome.
Most SMBs don't have an incident response plan: When ransomware executes at 2am, the question isn't "do we have IR procedures?" — it's "who do we call?" AlertMonitor clients call their named analyst. The plan exists because we built it into your service before anything happened.
Capabilities
- Named analyst triages every significant security incident — no ticket queue rotation
- Containment step execution: isolate endpoint, block IP, disable account — coordinated with your team
- Forensic collection guidance: memory capture, disk imaging, log preservation sequencing
- Evidence chain documentation for breach notification and regulatory reporting if required
- Root cause analysis delivered within 48 hours of incident closure
- Lessons-learned recommendations integrated into your monitoring configuration
- Business hour escalation path for critical incidents requiring immediate stakeholder notification
How it works
Incident response workflows in AlertMonitor follow a structured playbook library maintained by the security team. Playbooks cover the most common MITRE ATT&CK technique families encountered in SMB environments. Each playbook includes decision trees for scope determination, containment option menus, forensic collection checklists, and regulatory disclosure assessment. All actions taken are logged with timestamps and analyst attribution in an immutable incident record.