AlertMonitor Feature

Help Desk

A help desk that links the person to the device automatically. Identity matching, device context, and ticket history — from the first interaction.

Capabilities

  • Tickets via SMS/email/webchat: identify user via known sources
  • Find likely username match, link to desktop device(s)
  • Next ticket: history + device context already attached (still checks for new devices)
  • AI-powered priority and routing based on sentiment and urgency
  • Integrated SMS chat keeps admins in the loop away from the desk
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